Anti-Scalping Monitoring for Fair Ticket Use

Hello,

This is Gen.G Esports.

We would like to inform you that there have been recent instances of unauthorized transactions and fraudulent reservations related to the Gen.G Fan Zone. Such actions seriously compromise the healthy and fair viewing culture that all fans work together to uphold. In particular, scalping, identity theft, and document forgery are considered illegal under current law.

Fan Zone tickets must be purchased directly by the individual using their own account. Any form of ticket transfer or resale is strictly prohibited. Only the person who purchased the ticket may enter the venue, and verification of identity will be required on-site. Tickets reserved using another person’s name or account will not be valid for entry and may lead to restrictions on future ticket purchases.

Accordingly, Gen.G Esports will proceed with ticket cancellations for two scalping cases that were reported through official channels. We will also intensify our monitoring and verification efforts to prevent further unauthorized transactions, as outlined below.

• In cases where suspicious activity suggests unauthorized transfers, we may request individual clarification. If no valid response is provided within 24 hours, or if illegal activity is confirmed through reports, the ticket(s) in question will be cancelled without refund.

Gen.G is committed to building a fair and enjoyable Fan Zone experience for all fans. We sincerely appreciate your understanding and cooperation in supporting a positive community for everyone.

Thank you.

Gen.G Esports